1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors. In this policy we explain how Longhaul Sports Nutrition Ltd collect, use, and protect personal information. Any i personal information that you provide us with will only be used in accordance with this policy.

1.2 We may update this policy from time to time by publishing a new version on our website. We may notify you of changes to this policy by email.

1.3 We will not supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) information that you provide to us when registering with our website (including your email address);

(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(d) information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, and email address);

(e) information that you post to our website for publication on the internet (including your user name, reviews and blog post comments);

(f) information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication); and

(g) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We use your personal information to:

(a) enable us to process your online orders, and provide you with the services and information offered through the website and that you specifically request;

(b) to administer your account with us;

(c) where available and applicable, verify and carry out financial transactions in relation to payments you make on our website;

(d) send you our email newsletter, if you have requested it (you can inform us at any time if you want to unsubscribe to the newsletter);

(e) send you marketing communications relating to our business which we think may be of interest to you, where you have specifically agreed to this, by email or similar technology (you can update your marketing settings at any time by accessing your account or notify us on hello@longhaulendurance.com);

(f) deal with enquiries and complaints made by or about you relating to our website;

(g) carry out research on our users' demographics and tracking of sales data, such as product preferences and regularity of purchases; and

(h) verify compliance with the terms and conditions governing the use of our website.

3.3 We will not supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.4 All our website financial transactions are handled through our payment services provider, WorldPay. You can review the provider's privacy policy at worldpay.com. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4.3 Except as provided in this policy, we will not provide your personal information to third parties.

5. Retaining Personal Information

5.1 Our data retention policies and procedure are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 In addition to the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6. Security of personal information

6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

6.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7. International data transfers

7.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

7.2 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is securely stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. To enable online purchases through Shopify, information that we collect will be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: United States.

7.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

7.4 You expressly agree to the transfers of personal information described in this section.

8. Your rights

8.1 The General Data Protection Regulation (GDPR) provides you with the following rights of access, modification and deletion of your personal information:

(a) The right of access: Your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.

(b) The right of rectification: Your right to obtain the rectification of inaccurate personal data.

(c)The right of portability: Your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.

(d) The right to be forgotten: Your right to erase your personal data.

(e)The right to restrict processing: your right for your data to be effectively ‘frozen’; stored and not further processed.

(f) The right to object: Your right to object to how your personal data is processed.

9. Third Party Websites

9.1 Our website includes hyperlinks to, and details of, third party websites.

9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Editing your account information

10.1 You can access your account, by clicking on ‘LOGIN’. from any page of the website to update and correct the personal details that we gathered when you subscribed, or cancel your account with us. Please note that we are required to retain certain information for a period of time after the closure of an account, such as for accounting, taxation and legal purposes.

11. About cookies

11.1 A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.3 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

11.4 We use cookies for the following key reasons:

(a) Website session management, including

  • creating a specific log-in session for a visitor to ensure their page requests are delivered in an effective, secure and consistent manner;
  • recognising when a visitor to the website has visited before;

(b) Website performance and measurement, including:

  • collecting statistical information about how our visitors use the website. This allows us to learn about traffic and navigation on the website and make improvements to the website.

11.5 We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of the Services.

12. Disabling, blocking or deleting cookies

12.1 Most browsers automatically accept cookies. You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it allow you to refuse to accept cookies; for example:

12.2. Additional information about cookies is available on www.allaboutcookies.org, including useful information on cookies and how to block or delete cookies using different types of browsers.

12.2 Blocking cookies may have a negative impact upon the usability of many websites.

13. Our details

13.1 This website is owned and operated by Longhaul Sports Nutrition, trading as Longhaul Endurance.

13.2 We are registered in England and Wales under registration number 10303410, and our registered office is at 54 Alconbury Road, London E5 8RH.

13.3 You can contact us:

(a) by post, using the postal address: 54 Alconbury Road, London E5 8RH;

(b) by telephone, on 0203 488 2858; or

(c) by email, using hello@longhaulendurance.com